Privacy Policy

Information we collect

When you sign up, we ask for your full name, date of birth, residential address, email address and phone number. To confirm your identity and where your money comes from, we may later ask for a copy of a photo ID, a recent utility bill or a bank statement.

Every time you use the platform, we automatically record technical details. These include your IP address, device type, browser version, approximate location and the pages you view. We also keep a full history of deposits, withdrawals, bets and bonus activity on your account.

If you contact our support team by live chat or email, we keep the conversation so we can follow up on your query and review the quality of the help you received.

How Golden Mister uses your details

We use your information mainly to run your account: processing payments, settling bets, paying out winnings and meeting anti-money-laundering and fraud-prevention duties.

Behavioural data also helps us spot patterns that may point to harmful play, so we can step in with responsible gaming measures. Separately, anonymised usage figures show us which features need improving.

You will only receive marketing emails, SMS messages or push notifications if you have opted in. You can withdraw that consent at any time through your profile preferences or the unsubscribe link at the bottom of each message.

Sharing with third parties and international transfers

To deliver the service, we share limited data with trusted partners: payment processors, identity verification providers, game studios, hosting companies and customer support software vendors. Each partner is bound by a contract to keep your information confidential and secure.

Some of these partners are based outside the United Kingdom and the European Economic Area. Where we transfer data internationally, we rely on contractual safeguards designed to protect it to a comparable standard.

We may also pass information to law enforcement, courts or supervisory authorities when the law requires it, or when it is needed to investigate suspected fraud, cheating or money laundering.

Cookies and tracking technologies

Golden Mister uses essential cookies to keep you logged in and to secure your session. With your permission, we also use analytics and advertising cookies that help us understand how visitors find and use the site.

You can change your cookie choices at any time through the consent banner or your browser settings. Blocking essential cookies may stop parts of the website from working properly.

Retention, security and your rights

After an account is closed, we keep account and transaction records for as long as anti-money-laundering and accounting rules require, which is usually at least five years. After that, we delete the data or make it anonymous.

Personal data is encrypted while it travels between your device and our servers, and access is limited to staff who need it for their role. Even so, no system is completely secure, so please use a strong, unique password.

You can ask for a copy of your data, have inaccurate details corrected, object to certain processing, or request deletion where no legal duty requires us to keep the information. We will need to confirm your identity before acting on any such request.

Contacts

• Privacy enquiries — send a request through the Contact page and choose the "Data Protection" category
• Live chat support, available from inside your Golden Mister account